Terms of Use

Terms of Service

Effective date: October 8, 2026

1. About Giosena and these terms

These Terms of Service govern your use of giosena.com and your purchase of digital products and services from Giosena LLC, a limited liability company registered in Wyoming, USA (“Giosena,” “we,” “us,” or “our”).

Our offerings include e-books, toolkits, other digital downloads, document-writing services, and implementation services. We do not sell physical goods or offer recurring subscriptions through this website.

By using the website, you agree to these terms. When purchasing a product or service, you must review and accept these terms before completing your order. If you do not agree, do not use the website or purchase our offerings.

A separate written proposal, statement of work, service agreement, or product-specific license may also apply. If it conflicts with these terms, that agreement controls for the product or service it covers.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to purchase our products or services.

If you purchase on behalf of a business or organization, you represent that you have authority to bind that organization.

You are responsible for providing accurate contact, billing, and project information.

3. Website information and professional advice

Website content, digital products, examples, frameworks, and case studies provide general educational and business information.

Unless expressly stated in a separate written agreement, our offerings do not constitute legal, tax, financial, lending, or other regulated professional advice. Document-writing services do not constitute legal representation or establish an attorney-client relationship.

You are responsible for reviewing materials before using them and obtaining qualified professional advice when appropriate, particularly before publishing legal or compliance-related documents or relying on them for regulated activities.

Contacting us, booking a call, or requesting a resource does not by itself create a client relationship.

4. Orders, payment, and delivery

Prices, payment terms, included deliverables, and any applicable charges are disclosed in the product listing, checkout, proposal, or service agreement.

Payment must be made according to the terms disclosed before purchase. We do not begin work or provide access until any required payment has been received.

Digital downloads are delivered through the download link, email, or other method identified at checkout or in your order confirmation.

Service deliverables and timelines are governed by the applicable listing, proposal, or written agreement. Timelines may depend on your timely provision of information, access, feedback, and approvals.

Payments are processed through our payment provider. We do not store full payment-card numbers in our own systems.

We may reject or cancel an order because of suspected fraud, payment failure, unavailability, or a material listing error. If we cancel an order and will not provide the purchased product or service, we will return the payment attributable to the undelivered product or unperformed service.

5. All sales final; no refunds

All sales are final. Except where required by applicable law or expressly agreed by Giosena in writing, we do not offer refunds, returns, or exchanges for digital products or services.

This policy applies to:

  • E-books, toolkits, and other digital downloads.

  • Document-writing services.

  • Implementation services.

  • Deposits, advance payments, and service fees.

We do not provide refunds for a change of mind, an unused download, a failure to review the description or requirements before purchase, or a decision not to proceed with a purchased service.

If a download link does not work or a file is corrupted, contact hello@giosena.com with your order details. We will provide a working link or replacement file.

If you believe a product was not delivered, materially differs from its description, or a service was not performed as agreed, contact us so we can investigate and address the issue.

Nothing in this policy excludes rights or remedies that cannot legally be waived. Where applicable law requires separate consent to immediate digital delivery and acknowledgment of the loss of a withdrawal right, we will request that consent separately before delivery.

6. License for e-books, toolkits, and digital downloads

Unless a product-specific license states otherwise, purchasing a digital product gives you a nonexclusive, nontransferable license to use it for your own personal purposes or your organization’s internal business purposes.

You may download the product, make reasonable backup copies, and adapt editable materials for those permitted purposes.

You may not:

  • Resell, sublicense, or redistribute the product.

  • Share it publicly or outside your organization.

  • Upload it to a public repository, file-sharing service, or marketplace.

  • Offer it as a competing standalone product.

  • Remove ownership or copyright notices.

Any user or seat limits disclosed before purchase also apply.

You may publish a completed document created from an editable template when that publication is part of the template’s stated purpose. This does not authorize distributing or reselling the underlying template or toolkit.

Purchasing a digital product does not transfer ownership of its underlying intellectual property.

7. Document-writing and implementation services

The applicable listing, proposal, or written agreement defines the scope of each service, including deliverables, revisions, responsibilities, timelines, and fees.

You are responsible for:

  • Providing complete and accurate information.

  • Having permission to provide any materials, data, or system access.

  • Providing timely feedback and approvals.

  • Reviewing final deliverables for accuracy and suitability.

  • Ensuring that your business practices match any documents prepared for you.

  • Obtaining any required professional, legal, or regulatory review.

Revisions, additional work, ongoing maintenance, hosting, training, and support are included only when expressly stated. Requests outside the agreed scope may require a separate quote and payment.

Implementation services may depend on third-party software, accounts, subscriptions, or APIs. Unless expressly included, you are responsible for third-party charges and maintaining the required accounts and permissions.

We do not guarantee particular business results, regulatory approval, revenue, savings, or uninterrupted operation of third-party systems.

8. Ownership of service deliverables

Unless a separate written agreement states otherwise, after full payment you may use, reproduce, adapt, and publish the final custom documents we prepare for you for your own personal or business purposes.

For implementation deliverables, after full payment you receive the right to use the completed implementation for your organization’s internal business purposes, subject to applicable third-party licenses.

Giosena retains ownership of its pre-existing materials, methods, reusable templates, frameworks, tools, and know-how. To the extent those materials are incorporated into a paid final deliverable, you receive a nonexclusive license to use them as part of that deliverable for its intended purpose.

Third-party materials remain subject to their own licenses. No exclusive ownership or transfer of underlying intellectual property is implied unless expressly stated in a written agreement.

9. Website intellectual property

Except where otherwise identified, website content, designs, branding, the Giosena name and logo, The Giosena Method™, and Intelligent Business Engineering™ are owned by Giosena or its licensors.

You may view the website and share links to its pages. Except as permitted by these terms, an applicable license, or law, you may not copy, republish, distribute, or commercially exploit website materials without our written permission.

Third-party names and trademarks belong to their respective owners.

10. Acceptable use

You may not use the website, products, or services to:

  • Violate applicable law or another person’s rights.

  • Submit fraudulent, misleading, or harmful information.

  • Introduce malware or interfere with website operation.

  • Attempt unauthorized access to systems, accounts, or data.

  • Copy or distribute materials beyond your permitted license.

Do not submit passwords, full payment-card details, sensitive personal information, or confidential third-party information through general website forms. Where project access or confidential information is necessary, we will agree on an appropriate method for providing it.

11. Case studies and third-party services

Case studies describe individual situations and do not guarantee similar results. Identifying details may be removed or generalized.

The website and our offerings may link to or depend on third-party services, including scheduling platforms, payment providers, LinkedIn, and the AI Opportunity Finder.

Those services have their own terms and privacy notices. We do not control their content, availability, pricing, or future changes. This does not exclude responsibilities we have under applicable law for our own conduct.

12. Disclaimers

To the fullest extent permitted by law, the website and digital products are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

We do not warrant that the website or products will be error-free, continuously available, compatible with every system, or suitable for every purpose.

Services are subject to the express commitments in the applicable written agreement. Nothing in these terms excludes those commitments or mandatory statutory protections.

13. Limitation of liability

To the fullest extent permitted by law, Giosena is not liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services, including lost profits, lost business opportunities, or lost data.

This limitation does not exclude liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded.

14. Suspension and termination

We may restrict website access or suspend services when reasonably necessary to address nonpayment, unlawful use, security risks, or a material breach of these terms.

Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue. Immediate action may be taken when necessary to protect systems, information, or other users.

Suspension or termination does not remove payment obligations already incurred or rights that cannot legally be waived.

15. Governing law and disputes

These terms are governed by Wyoming law, without regard to conflict-of-law rules, except where mandatory law requires otherwise.

Unless applicable law provides another forum, disputes may be brought in state or federal courts with jurisdiction in Wyoming. Nothing in these terms prevents use of an eligible small-claims court or limits nonwaivable consumer rights.

16. Changes to these terms

We may update these terms by posting a revised version with a new effective date. Updates apply prospectively and do not retroactively change the terms of a completed purchase without your agreement, except where required by law.

We will provide additional notice when required by applicable law.

17. Contact

Giosena LLC
Registered in Wyoming, USA
Website: giosena.com
Email: hello@giosena.com